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Lost all data on my cell phone. Samsung Galaxy S6 edge. Jan…

Customer Question
Lost all data on...

Lost all data on my cell phone

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Samsung Galaxy S6 edge

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

Jan 2016. Not tried anything

Submitted: 9 months ago.Category: Computer
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Answered in 2 minutes by:
11/17/2017
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 749
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

When you say you lost all data, are you talking about photos, documents, video, etc.?

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

Did anything occur prior to this, such as a factory reset of the phone?

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Customer reply replied 9 months ago
no
Customer reply replied 9 months ago
Just tell me if it is possible and what I should do
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

Did you ever get a chance to backup the device to your computer?

When did you notice that all of the files were gone?

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Customer reply replied 9 months ago
I do not want to switch to Secure Remote Assistance
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

That is fine, Did you ever get a chance to backup the device to your computer?

When did you notice that all of the files were gone?
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Customer reply replied 9 months ago
I did not back up the device to my computer
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

It may be possible to retrieve some of the files, but not all, however you would have to root your phone then run a 3rd party application in order to do so.

This takes a bit of phone knowledge. I can send you a link to a website of the 3rd party software with the step by step procedure, but that is the only method.

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Customer reply replied 9 months ago
I was working on an option to create a fingerprint sign in and my phone quit. I was able to get back online by restoring my phone to factory specs. I was able to to get the phone operating but lost all my pics and data.
Customer reply replied 9 months ago
ok send me the web site
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 9 months ago

Oh, sadly if you reset your phone to factory specs you will not be able to retrieve any of the data.

Sorry for the bad news!

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Customer reply replied 9 months ago
ok you did not solve my problem. Please refund my $5.00
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