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I am locked out of e-mail forgot password. Three weeks ago.

Customer Question
I am locked out...

I am locked out of e-mail forgot password

Technician's Assistant: When did you last reset your username and password?

Three weeks ago

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp notebook

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

This is an old computer i have two of them they are at least five years old

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just to reset my password ***** my e-mail if he can

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/17/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,940
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What is the email address that you need help with?

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