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I have purchased Catalog Express from the Gran. My computer…

Customer Question
I have purchased Catalog...

I have purchased Catalog Express from Ann the Gran. My computer crashed and I had to reinstall. When I try it says NO more keys for this serial number availabe Add more keys usng Casper Web

Technician's Assistant: The Expert will know what to do. Please tell me everything you can so the Expert can help you best.

I need to install and I get the above error message

Technician's Assistant: Is there anything else important you think the Expert should know?

No that is it

Submitted: 9 months ago.Category: Computer
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Answered in 4 minutes by:
11/17/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 233
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

How long ago did you originally install it?

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Customer reply replied 9 months ago
5 years
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

OK...give me a moment

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

I will explain what is going on...but keep in mind I am a 3rd party technician not related to these companies

But I will help you

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Customer reply replied 9 months ago
I just need a ��
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

Your Catalog Xpress software is made by a company called Pulse

You bought it via a website called Ann the Gran

HOWEVER...the company that created the software doesn't directly support the software

So...you're left with relying on the "retail website" to help you

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

That pop up is an auto pop up...disregard it...it's not me

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

Because you already installed it once...you have technically used up your 1 key

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

At which point you have 2 options

Buy another key

OR

Argue with 1 of these 2 companies to supply another key to you free of charge (based on the story you provided)

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

Considering that Pulse does not communicate direct to the public...it looks like you're down to Ann the Gran (if you want to go that route)

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

Would you like their phone number?

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

Did you still want their number?

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