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My emails fly up and down the pages at top speed making it…

Customer Question
My emails fly up...

My emails fly up and down the pages at top speed making it impossible to click on the ones I want. They go quickly down to old emails and the up and down like racehorses.

Technician's Assistant: Just to clarify, what email service provider are you using?

Skybeam

Technician's Assistant: Have you installed any updates recently?

I'm sorry to say I'm not computer literate enough to know what an update is or when I'm supposed to install same.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Mainly how to restore my Skybeam email so that it slows down to a normal PACE!!!!!!

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/17/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Do you go to the Skybeam website for accessing your skybeam email address? Or do you use an email program, such as Mail, Outlook, Thunderbird, etc.?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

What's the make / model of your computer, such as HP, Dell, Apple, Lenovo, Toshiba, Acer, Asus, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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