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I have down loaded the new update for Firefox on my PC and…

Customer Question
I have down loaded...

I have down loaded the new update for Firefox on my PC and it freezes and hangs.after one or two operations. Have to keep restarting the PC. Now using my laptop as PC is almost unuseable.

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

The problem is not with my laptop as I have not downloaded the new Firefox update. The problem is with my PC- a Dell PC

Technician's Assistant: Have you installed any updates recently?

Yes downloaded and installed the recent Firefox update last Tuesday.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/17/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 941
Experience: Resolution Specialist at Wipro Bpo Services
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Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
Having trouble with Firefox after the last windows update or firefox update?

What troubleshooting have you tried?

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,028
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

I am sorry but seems an expert is already in the process of assisting you. I will opt out and let the other expert continue

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

I understand that you have downloaded the Firefox update on your PC and it freezes, hangs after a couple of operations.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

In this case, I request you to reset the Firefox to its factory default settings by following the instructions given in the link below if you are able to operate your computer:

https://www.tomsguide.com/us/reset-firefox-howto,news-18817.html

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

You could also try the steps which is posted directly from Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If it still doesn't fix the issue, we can try restoring the previous version or we can try to uninstall and reinstall the Firefox. I will provide you with the instructions on how to restore or reinstall. Please try the above steps and let me know the results so that we can proceed further.

I hope this information helps. Waiting for your response.

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