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After the last update my Toshiba laptop won't recognize the…

Customer Question
After the last update...

After the last update my Toshiba laptop won't recognize the external monitor

Technician's Assistant: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?

Windows 10 Home - Satellite Radius P55W-B

Technician's Assistant: What's the brand/model of your computer?

Toshiba Satellite Radius P55W-B

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

About 2 1/2 years ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

When I click on Display - the usual 1 - 2 monitor doesn't show up.

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/17/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 944
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
Having trouble with external monitor?

What is the error you get?

Have you tried any troubleshooting steps?

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Customer reply replied 8 months ago
Please cancel my question and return the $5.
Thanks.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Please contact customer service
http://ww2.justanswer.com/help

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