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I forgot my password and can not figure out how to reset it.

Customer Question
I forgot my password...

I forgot my password ***** can not figure out how to reset it. My home phone is(###) ###-####

Technician's Assistant: When did you last reset your username and password?

Help me reset my password.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Apple IPad touch I don’t know os

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

All I need is to reset the password ***** get on facebook

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am not computer literate,so I don’t know what to ask.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/17/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have the backup of your iPad in iCloud or in the computer? The reason why I am asking is if we do reset on the iPad, it will erase all the data including contact. If you have backup we can restore the iPad.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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