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My computer kept popping up with a screen saying that

Customer Question
My computer kept popping...

My computer kept popping up with a screen saying that windows 10 needs to be updated and to let it restart my computer. It’s been over two hours now it flashes that it’s trying to restore my previous version then it just goes black. I can’t do anything now. Turning it off doesn’t help

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

It’s a surface something. No idea. I bought it two years ago. This only happened when I finally clicked that it can restart my computer for the windows 10 update. Other than that it was working great

Technician's Assistant: Have you installed any updates recently?

No just the one that kept popping up. Everyone I clicked ignore it just kept popping back up

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just would like it to work again

Submitted: 8 months ago.Category: Computer
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Answered in 11 minutes by:
11/16/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Just this once about two hours ago
Customer reply replied 8 months ago
No I don’t want u to connect I just want assistance
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Do you have a back-up of the data that is on it?

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Customer reply replied 8 months ago
No but I don’t have much in it just homework files
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

The easiest thing to do here is a full restore.

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Customer reply replied 8 months ago
Ok but I can’t get anything on my computer. It won’t even let me control alt delete and turning it off and on doesn’t do anything
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

The should be a built in recovery option.

What's the make and model and when was it purchased?

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Customer reply replied 8 months ago
Don’t know it’s a surface I think 300 and I bought it two years ago
Customer reply replied 8 months ago
This isn’t going to work going back and forth every 5 minutes. I think I’m just going to have to take it in to a Microsoft shop. I didn’t realize u weren’t attached to their tech shop. How Can I get a refund.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team
Regards
Kris

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Customer reply replied 8 months ago
Ok. Thank You
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Anytime

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