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I'm ****** from London, Ont Where R Ulocated. So Pearl, I…

Customer Question
Hi Andy, I'm ******...

Hi Andy, I'm ****** from London, Ont Where R Ulocated

Technician's Assistant: What kind of computer do you have?

So Pearl, Hi, I have a Dell about 3 yrs old

Technician's Assistant: Have you installed any updates recently?

Whatever comes automatically

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes. My issue is that we changed providers in 2015 & not all my old files were transferred. i was not able to access them for about a year but then, I could. I would send the files I needed from my outlook acct & they arrived. It was workable, then last 2 months NO GO. How can I access these files or transfer them?

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
I m waiting for my answer
Customer reply replied 8 months ago
When can I get an answer?
Joe
Answered in 53 minutes by:
11/16/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
since we changed priveders
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Were are these files usually located?

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Customer reply replied 8 months ago
on my computer
Customer reply replied 8 months ago
No I do NOT WANT REMOTE assistance
Customer reply replied 8 months ago
Why has my $5 deposit now become $52
Customer reply replied 8 months ago
Is just answer a legitimate Microsoft company?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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