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My canon zoombrowser ex has stopped working so I have

Customer Question
My canon zoombrowser ex...

My canon zoombrowser ex has stopped working so I have uninstalled zoombrowser. Now i am unable to find a downloader zoombrowser to replace it.

Technician's Assistant: What's the make/model of your camera? How old is it?

Power Shot SX210 is. Age is unknown

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

As far as i know nothing unusual occurred. I have for some years recorded wildlife activity in my garden, I powered my computer up, selected zoombrowser which appeared to load normally them the message came up Zb has stopped working and closed zoombrowser down the same thing has happened on each occasion I have tried it. I have, so far uninstalled zoombrowser with a view to reload it but have been unable to locate a download for Zb.

Submitted: 8 months ago.Category: Computer
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Answered in 9 hours by:
11/17/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,796
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Even without the ZoomBrowser EX program, are you still able to transfer photos from the camera to the computer?

Are you still able to view previous transferred photos on the computer (in your Pictures folder on the computer, etc.)?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

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Customer reply replied 8 months ago
I am able to transfer photos from my camera card to my computer. yes I can view all my previously transferred pictures on my computer. I am using Windows 10 system. The ONLY problem I have is trying to locate the free Canon download to replace the one that I have uninstalled. I have on a previous occasion downloaded a free canon zoombrowser when I upgraded my laptop to windows 10 and my zoombrowser on that machine was incurably corrupt.
Customer reply replied 8 months ago
I do not wish to have my computer remotely connected. There is not a problem with my computer. please read my previous reply carefully
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Yes, I did read your previous reply carefully earlier. Usually, when customers ask about issue with the camera's program, the issue is likely about photo transfer, so I was just trying to confirm, but not in your case.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Yes, you can download the ZoomBrowser EX program at the Canon website, search for your camera model at the Canon website. You can try. If it does not work, then the ZB program might not be compatible new Windows 10 update; we can try something else. What do you need the ZB program for specifically? How you tried the built-in Photos app in Windows 10?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

It looks like you are not there. We can schedule another time.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you.

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