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My cell is ************. I have had more than one account…

Customer Question
MY name is Nancy...

MY name is Nancy *********** my cell is ************. I have had more than one account with google; *********@gmail.com and **********@gmail.com. I live at *************  Ok 73162. My neighbor *********** has been hacking into my accounts. She has also hacked into my debit cards and used them, also my Credit history and charged it to me. I have a police case against her *********. They have only had an officer come out and talk to her. She goes into my accounts posing as me, she changes my passwords and you people always go along with her. I have tried to set up where you only go through my cell phone number.

Technician's Assistant: Have you contacted anyone about your account?

Please assist me in making sure she cannot get into my account nymore.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I have spent $600.00 on trying to secure my account as she has downloaded adult website with malware and totally messed up my pc. if you have records of my account activity you will see the multiple times I have change then she has change my passwords. Her cell phone was ***********, she could have changed it by now as she and her husband kind of live on what ever government assistance they can get. They are not sickly, so I don't know why. all I want is to get them out of my wifi once and for all.

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I purchased this DellE525w about November of 2016 but I was afraid to use it ver much because of her. I alo use a Samsung Galaxy Tab s bought about 4 years ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I also have a cell phone HUAWEI.I need to secure all three.

Submitted: 8 months ago.Category: Computer
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Answered in 10 hours by:
11/17/2017
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Sure, I can help with securing your computer and even can look into cleaning it up from malware

May I connect to your computer securely to troubleshoot the issue directly? (optional extra service)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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