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I lost my password for the wireless modem. Can't remember…

Customer Question
I lost my password...

I lost my password ***** the wireless modem

Technician's Assistant: When did you last reset your username and password?

Can't remember

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thanks

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/16/2017
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 625
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Suhasini Velu,
 replied 7 months ago

May I know what is the exact make and model of your wireless modem?

have you checked the bottom of the device for the password?

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Customer reply replied 7 months ago
ubee DW32C1
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago

May I know whether you have a Windows or a Mac computer?

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Customer reply replied 7 months ago
chromebook
Customer reply replied 7 months ago
trying to connect my cell phone. laptop is connected
Customer reply replied 7 months ago
Are you still there?
Customer reply replied 7 months ago
GUI password ***** *****%aKqkPxGM
Customer reply replied 7 months ago
Please cancel this transaction.
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago

Apart from the chromebook, do you have any other laptop or a PC

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
cancel transaction if you can not help me
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago

If you can arrange a Windows computer, I can able to take a secure remote access and troubleshoot this issue

If not I can refund for the remote assistance and guide you by giving instructions

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Customer reply replied 7 months ago
please refund and guide me
Customer reply replied 7 months ago
I just tried to connect my phone using GUI password, but no success.
Customer reply replied 7 months ago
I give up.
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago

have you connected any device currently to the wifi or to the wireless modem right now?

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Customer reply replied 7 months ago
my laptop is connected
Tech Support Specialist: Suhasini Velu,
 replied 7 months ago

1.Open a Web Browser and type http://192.168.0.1 or http://192.168.100.1 in the URL address field.
2.You should see a Web User Interface page from the Ubee Gateway.
3.Click Login on the left, and you will see a popup window.
4.Enter the login information for the Subscriber Account:

Login: user
Password: user

5.A set of menu tabs should be displayed at the top of the screen. The menus on the side bar are context sensitive, and change based on the menu tab you select.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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