Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Moving forward with PICASA being retired. I realize I am…

Customer Question
Moving forward with PICASA...

Moving forward with PICASA being retired. I realize I am late to this party, but I can't find any photos that I had in Picasa ... they are NOT in the GOOGLE archive, they are NOT in GOOGLE photos. I haven't been able to get any information about what I can do ... just this:
We apologize for any inconvenience this transition causes, but we want to assure you that we’re doing this with the aim of providing the best photos experience possible. Google Photos is a new and smarter product that offers a better platform for us to build amazing experiences and features for you in the future. So where are all my photos?

Technician's Assistant: What kind of computer do you have?

PS: it has taken me an hour to just find this chat ... so I hope you can help

Technician's Assistant: Have you installed any updates recently?

None - I have Google Chrome and I have my account, but when I open anything it is all empty

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am currently on a brand new computer - DELL

Submitted: 9 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/16/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Just to clarify, were you using the Picasa desktop software or Picasa Web Album (online)?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Have used Google Picasa for years and until recently was
Have used Google Picasa for years and until recently was able to upload new albums. Am now receiving error message when I attempt album upload.... … read more
Cris
Cris
62 satisfied customers
If I use Google Chrome, do I also have some sort of photo
If I use Google Chrome, do I also have some sort of photo enhancing program? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am very frustrated now that Picasa does not work. I cannot
I am very frustrated now that Picasa does not work. I cannot import new photos on Google Photos. I spent 2 hours trying and it is very frustrating. When I accessed Google Photos it didn't have any of … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I want to install edge on my win 7 pc, The Ps Itself? Yes
I guess what should I be looking for in prombles?problems.… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have Picasa 3. Tried to import photos from camera (1024 of
I have Picasa 3. Tried to import photos from camera (1024 of them on the card). Picasa couldn't cope. I deleted lots to make room on the C drive. Still get an error notice when trying to open Picasa 3… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I need help with Picasa 3 from Google. Suddenly it's not
I need help with Picasa 3 from Google. Suddenly it's not showing the thumbnails any more. If I click on the picture, the thumbnail appears but it would take me ages to get the thumbnails to show up im… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I am having trouble with my Picasa V3.9.137 (build 81). It
I am having trouble with my Picasa V3.9.137 (build 81). It does not find nor show my .mp4 video files nor is there a select video option for .mp4. Therefore, I want to upgrade to V3.9.141.255 over my … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
for google plus photos my photos are not in any album. how
for google plus photos my photos are not in any album. how can i select all photos at once ( i jave 4500 photos) and add to an album? the reason why is because i am trying to backup on picasa desktop … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Why cant I attach a picture in Picasa to my gmail? It has
Why can't I attach a picture in Picasa to my gmail? It has always worked in the past. ps I don't have a MAc!… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I had 100 or more of pictures on Picasa 3 got new computer
I had 100 or more of pictures on Picasa 3 got new computer expected pics to follow to new only rec'd 12 pics, before leaving old computer tried to download pics to thumb drive. Error came on "CBlock f… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have had Picasa for a couple of years. ALL my photos are
I have had Picasa for a couple of years. ALL my photos are there and many web albums. Yesterday my Windows XP operating system crashed & was reinstalled. I lost some photos in the reinstallation proce… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
After uploading my camera photos or my Smart phone photos,
After uploading my camera photos or my Smart phone photos, how do I EASILY E-mail the folder to friends??? Tried Picassa3 & no one could view. Is another "upload" required???… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Can you adbvise me on the very best, XXXXX XXXXX software
Can you adbvise me on the very best, XXXXX XXXXX software for creating photo albums that you can easily edit, add captions and publish onto the web or burn to CD/DVD? I'm willing to pay for it and I'v… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I am looking for the best affordable software that will allow
I am looking for the best affordable software that will allow me to store my photos, and camera videos (jpegs, mpegs, etc) and then tag them some how so that I may recall them based on several tags in… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
HELLO, MY PROBLEM IS A FAIRLY SIMPLE ONE - PERHAPS THE CHARGE
HELLO, MY PROBLEM IS A FAIRLY SIMPLE ONE - PERHAPS THE CHARGE COULD AND SHOULD BE LESS THAN £35 ( I AM RETIRED). I GOT THE NEW MICROSOFT SYSTEM WHICH ALLOWS ME TO SEND 200 PICTURES AT ONCE TO FRIENDS.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My computer is running Windows XP I have plenty of free disc
My computer is running Windows XP I have plenty of free disc space and loads of memory. My problem is I cannot get Picasa to gather and make a library for my pictures. Each time I download Picasa 3 I … read more
patrick_v
patrick_v
Co-Founder
Bachelor's Degree
242 satisfied customers
I need to find all pictures on computer exclude duplicates
I need to find all pictures on computer exclude duplicates and arrange in date order. Is there some kind of software that will do this?… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
When burning a photo album cd with adobe elements 4, the ...
When burning a photo album cd with adobe elements 4, the picture quality on tv is terrible. Is there a better program out there that will provide a decent picture on tv, or is this impossible. The cam… read more
PCman
PCman
Software Engineer / Program Manager
Bachelor Degree
170 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x