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Do you connect to my computer to help? Windows 7--intel.

Customer Question
Do you connect to...

Do you connect to my computer to help?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 7--intel

Technician's Assistant: What's the model of your Intel?

Dell

Technician's Assistant: When did you purchase your Intel? What troubleshooting have you tried?

I bought used 2 years ago and didn't try anything yet

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have trouble with cafeland and need help there

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/16/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,251
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

How may I be of assistance today?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 8 months ago
I have 5 questions regarding cafeland can you help with them?1-a tech installed the gameroom in June but it doesn't work and I can't un-install it2--I installed a new gameroom but that doesn't work either3--told a website is slowing my browser--what do I want to do--stop or wait?4--cafeland is very slow5--unexpected error occurres--please refresh browserCan you fix these?If not, do not charge me I am 72 years old and on social security
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Thank you. I can fix those problems for you.

I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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