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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer as is is fine, however, I'm very disappointed

Customer Question

My computer as is is fine, however, I'm very disappointed with the computer I purchased. Let me explain - I purchased an Intel I5 based computer, 8 gigs ram, HD Graphics 530, windows 10. when I called to order the computer last summer, I specifically asked for a computer powerful enough to play Microsoft Flight Sim x, including enough USB 3 ports, powerful enough graphics card, etc. I now believe the salesman didn't pay much attention to my requests, and sold a more basic system than I wanted. The first clue was the lack of USB ports, specifically USB 3 ports. I `solved' that with a USB hub with 4 ports - but to upgrade from there will be extremely difficult. My previous HP computer was an excellent game machine. Who ever I ordered from then was very attentive to my requests. I am disappointed enough with the new computer that I seriously doubt at this time if I will buy an HP again.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: where do I find the model number? Windows 10, 64 bit
JA: Have you installed any updates recently?
Customer: pavilion 510-po20. Windows is updated automatically. I'd like to prep for 3d virtual flying with VR headset, and need more memory (16 gig), better graphics card (Nvidia gtx 970. / amd 290 equiv or better - operative `better') and more USB 3 ports Is that possible with this machine?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: May want to upgrade CPU as well
Submitted: 1 year ago.
Category: Computer
Expert:  Kris R replied 1 year ago.

Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?

Customer: replied 1 year ago.
Not sure I understand the question. I'm asking about possible upgrades so I can game. The rest is a complaint about the sales person at HP who led me to believe he knew what I wanted. Can I upgrade the graphics processor to something better, add more internal USB 3 ports. And increase memory from 8 to 16 gigs?
Expert:  Kris R replied 1 year ago.

Would you be able to give me the full make and model please?



Customer: replied 1 year ago.
Hp pavilion desktop 510-po20
Expert:  Kris R replied 1 year ago.

Yes, all can be upgraded.

Can you tell me what you mean by internal ports, is this the ones on the back or the front?

Customer: replied 1 year ago.
I'd like to put a USB board in the computer is there space for that, and can I change the graphics processor?
Customer: replied 1 year ago.
USB board in the back or front, most likely back.
Customer: replied 1 year ago.
Please read my entire initial post
Customer: replied 1 year ago.
Is this actually hp support or some 2nd or 3rd party support?
Expert:  Kris R replied 1 year ago.

We are not HP support and I did not say we were HP support.

We can help.

Do you wish to continue?

Customer: replied 1 year ago.
no you didn't - glad I asked - not sure how I ended up at this site with its progressive charges, but I will get a refund or if needed block payment. Thank you.
Expert:  Kris R replied 1 year ago.

Yes, I will flag this for a full refund.