Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I went into your Microsoft Toronto store yesterday with a…

Customer Question
Andy I went into...

Andy I went into your Microsoft Toronto store yesterday with a problem I was experiencing with Onedrive. I can now not get into my outlook in office 365

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Surface Pro4 and it was purchased in Australai as was the office 365. Normally when I login to office 365 I get the option of personal or work or school I have lost the functionality of the personal option

Technician's Assistant: Have you installed any updates recently?

Only the automatic lastest update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No not really

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 29 minutes by:
11/16/2017
Tech Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,797
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. It sounds as though you may need to sign out of Microsoft Office rather than simply exiting. If you sign out then when you open it again you should be able to re-enter the credentials for whichever account you want to use. Please give that a try and let me know the results.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have purchased visio standard had it on my surface pro
I have purchased visio standard had it on my surface pro however due to some issues I had to reset pro to factory settings and now need to rload visio how do I do this … read more
Moses C
Moses C
Bsc
773 satisfied customers
I recently purchased a new computer and already have and
I recently purchased a new computer and already have and paying for monthly, a Microsoft word account. How can i transfer that to my new computer. Thanks … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I can't seem to sign into my microsoft or outlook account. I
I can't seem to sign into my microsoft or outlook account. I bought a new surface and want to download office 365, but i keep having to sign in and can't figure out how to do that. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to reactivate my Microsoft so I can use my
I am trying to reactivate my Microsoft so I can use my outlook account - I got a message saying it will deactivate by sunday, April 22nd. I went through all the steps but then was told I am not regist… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,000 satisfied customers
I have had an email saying that my microsoft word account
i have had an email saying that my microsoft word account has been renewed, but i have not recived the code to be able to re-new it, and now it is saying that my account is not lisenced and i cannot use word … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was forced to reset my pc computer, windows 8, and I lost
I was forced to reset my pc computer, windows 8, and I lost my Office 365 app. How do I restore it? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am trying to recover my microsoft account. It was locked
I am trying to recover my microsoft account. It was locked because I did something wrong in trying to give my son in law permission to use my Office 365 account. The e-mail address for my microsoft ac… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't sign on to Office 365. it always says reactivate, it
i can't sign on to Office 365. JA: What exactly are you having trouble accessing? Customer: it always says reactivate JA: What's the brand and model of your computer? And the Operating System (OS)? Cu… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have a company of 120 people. We all use locally installed
I have a company of 120 people. We all use locally installed office 2013 with Outlook. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I had Office, )an older version) which somehow got erased
I had Office, )an older version) which somehow got erased from my computer. If I buy a copy of 365 and install it, will I be able to access my older files? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I use onedrive via Microsoft 365. my files have been
i use onedrive via Microsoft 365. my files have been infected with a cryptolocker due to my work network … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Since some recent upgrade of MSWord or Office 365, all of my
Since some recent upgrade of MSWord or Office 365, all of my document files stored on my internal hard drive (My Computer) were moved to OneDrive without my permission or even notifying me. Now I can'… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
It crashed and I had to reset to new. Now trying to load MS
It crashed and I had to reset to new. Now trying to load MS office but cant find key … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have Microsoft 365 on my surface. i reloaded it and it
I have Microsoft 365 on my surface. i reloaded it and it keeps asking for authentication e-mail and password. I have tried every e-mail and password ***** cannot get the authentication to take. What a… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My admin access under windows 10 is messed up. I have had an
My admin access under windows 10 is messed up. I have had an outlook password ***** has worked OK but I don't use access. I changed admin to my gmail address today and nothing has worked right ever si… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Surface Pro 3 running IE 8. I got a free year of
I have a Surface Pro 3 running IE 8. I got a free year of Office 365. How do I integrate my Outlook from my laptop to Office 365 on the Surface Pro 3. I especially want to make sure the contacts trans… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Hi,U pdated my Windows 8 to 8.1 yesterday and now my I
Hi, I updated my Windows 8 to 8.1 yesterday and now my i calendar does not show on my Microsoft 365 outlook. When I click on the i Cloud or iCalendar box I get a message "the set of folders cannot be … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I need Microsoft Word 2003. I have a Dell, Windows XP, Intel
I need Microsoft Word 2003. I have a Dell, Windows XP, Intel Pentium. How do I get that for my grandson's school work at home? His school is totally computerized.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x