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I am having trouble saving documents to a specific file.

Customer Question
I am having trouble...

I am having trouble saving documents to a specific file. Additionally I thought of opening a new file to see if that would solve the problem but don't know how. Dumb, I know

Technician's Assistant: What kind of computer do you have?

This is a Dell that I purchased from a repourposing retailer

Technician's Assistant: Have you installed any updates recently?

They update themselves. My files go to a place I can't find called Microsoft Word Starter

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Isn't that enough?

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/16/2017
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to save a file? What error do you receive?

Please let me know

Thank you

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Customer reply replied 8 months ago
I try to click on the specific file and it asks me to open it, shows none of the content in that file and never offers a save option. I left it on documents but thought maybe if I identified the document as a text it would help. That threw up a flag that I would loose all information
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Which version of windows are you using?

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Customer reply replied 8 months ago
I am hoping you can just shoot me a suggestion. I am about to leave for a meeting and cannot continue to engage at this moment. Guess I am delusional. CouId I come back at a later time today? I am thinking I may need someone to sit with me
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Ok, please understand I need to better know your setup and situation before seeing what the issue is,

Would you like me to connect to your computer so I can view the issue first hand?

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Customer reply replied 8 months ago
AS I said I cannot at this moment
Customer reply replied 8 months ago
Could I reconnect later today?
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

yes that is ok

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Customer reply replied 8 months ago
Do I have to repay or can I just go in with my passcode. I am on a free trial
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

You just need to return here to this page

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Customer reply replied 8 months ago
Great. I knew I was computer illiterate but this is ridiculous. Thanks
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

You are welcome

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Customer reply replied 8 months ago
For the third attempt I talked to Richard today paying $5 for a free trial. I was informed that he would need to access my computer to finish diagnosis. I did not have time so he said I could call back later. I have just learned that my account has been charged an additional $43 which I did not authorize and I would like reversed
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

you go here for a refund

ww2.justanswer.com/help/how-can-i-request-refund-0

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