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Unable to receive emails comes up 'enter network password'

Customer Question
Unable to receive emails...

Unable to receive emails comes up 'enter network password' we don't have network, home computer and laptop. Error upon clicking Send/receive' mail bottle.com Sending emails is ok.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Hewlet Packard running Windows Professional 7

Technician's Assistant: Have you installed any updates recently?

Yes a couple of weeks ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I am aware of.

Submitted: 8 months ago.Category: Computer
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Answered in 6 minutes by:
11/16/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

which email service are you using and how do you access your emails..in browser or outlook

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