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We're having a problem with restoring google authentication…

Customer Question
Hi, we're having a...

Hi, we're having a problem with restoring google authentication app. its not allowing code to go through for login. Not sure if i'm through to the right dept. if you could please direct me. thanks

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Password ***** reset over again, still nothing.

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The google authentication app is blocking from using other apps.

Submitted: 8 months ago.Category: Computer
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Answered in 6 minutes by:
11/16/2017
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 979
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

Are you getting any error message ? What exactly you are trying to do and facing problem in it.

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Customer reply replied 8 months ago
Have Google authentication app which is not allowing access to lifestyle app. Then digit code is given where we try to reset but it's not accepting
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago
  • Option 1: Install a more secure app that uses stronger security measures. All Google products, like Gmail, use the latest security measures.
  • Option 2: Change your settings to allow less secure apps into your account. We don't recommend this option because it can make it easier for someone to break into your account. If you want to allow access anyway, follow these steps:
    1. Go to the "Less secure apps" section of my Account.
    2. Turn on Allow less secure apps. (Note: If your administrator has locked less secure app account access, this setting is hidden.)
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Customer reply replied 8 months ago
not wanting to go to secure remote connect, already paying so much for this advice. await your response. we were led to belive its $5, but we were charged more.
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

Remote secure is optional and is not applicatble for your device. Please cancel any such notification.

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Customer reply replied 8 months ago
cannot change to a less secure app.
Customer reply replied 8 months ago
this has not helped?please refund deposit
Customer reply replied 8 months ago
please responde, as I need to log off.
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

Okay.

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Customer reply replied 8 months ago
thank you.
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