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Can't log in business 365 - my email @ microsoft is

Customer Question
Can't log in business...

Can't log in business 365 - my email @ microsoft is ***@******.*** and I have two other accounts

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Late 08 Macbook Pro

Technician's Assistant: Have you installed any updates recently?

Just now and then cannot log in

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have 2 other email accounts and I'm not sure what Microsoft is asking for -***@******.*** and***@******.***

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/16/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,026
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

how do you access your emails..in outlook. mac mail or safari or some other browser

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Customer reply replied 8 months ago
mac
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

in mac, how do you open the email..in safari or in mail

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Customer reply replied 8 months ago
I would prefer not spending anything because apparently the update I installed was not correct.
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

if you are getting a popup for additional services you may ignore it. however if you have payment issues with our service, I can connect you with customer service. else let me know and I can assist you with the email problem

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Customer reply replied 8 months ago
I really just want the issue corrected.
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago
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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

in the page that opens sign in with your email and password ***** microsoft

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

l​et me know if you are able to sign in or not

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Customer reply replied 8 months ago
Please cancel my monthly subscription to Microsoft 365 Business. I would rather deal with a used car salesman. Thank you.
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

are at www.justanswer.com services.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

to cancel, please contact microsoft

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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

I will open the question to other experts for there views and input.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,338
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hello,

I see the previous expert has opted out.

Do you need any assistance in cancelling your Microsoft 365 Business or contacting Microsoft?

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