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I am trying to open my SD card photos and it says... This…

Customer Question
I am trying to...

I am trying to open my SD card photos and it says... This file cannot be opened. The file might be damaged....."When i just recently viewed my photos on another computer"

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Hp windows 8

Technician's Assistant: What's the model of your HP?

Envy

Technician's Assistant: When did you purchase your Hewlett Packard? What troubleshooting have you tried?

Im not sure if i have that... And i havent tried anything since i dont want to accidently delete the photos on my SD

Submitted: 8 months ago.Category: Computer
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Answered in 4 minutes by:
11/16/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Please try copying one of the files to the computer's hard drive, then opening it from there.

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Customer reply replied 8 months ago
which files?
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

One of the photos from the SD card.

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Customer reply replied 8 months ago
i just copied it and pasted it to my desktop and it still doesnt work
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Okay. What is the file size of the file? You should be able to see at the bottom of the Explorer window, or by right-clicking it and choosing properties?

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Customer reply replied 8 months ago
27,459 kb
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Thank you. What type of file is it? That is quite a large photo so I imagine it is a RAW file?

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Customer reply replied 8 months ago
CR2 file
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Okay, that is a Canon RAW file. Have you opened that type of file on this computer before? It is possible the computer does not have the proper software to open Canon RAW files.

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Customer reply replied 8 months ago
no, is there a way i can open it?
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Yes, you can convert the files to DNG. DNG is a universal RAW file type. You can download Adobe's CR2 to DNG converter here: http://www.adobe.com/go/dng_converter_win

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

If you are not a professional photographer or do not have pro software such as the latest Adobe Lightroom and Photoshop, I recommend changing your camera settings to shoot JPG images so you do not have to convert them every time.

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Customer reply replied 8 months ago
i downloaded the file and it didnt change anything
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Install that program and once it installs open it. Then convert the CR2 files to DNGs using the program.

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Customer reply replied 8 months ago
once i change it and press convert it says 'the source folder does not contain any supported camera raw files'
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

If you are in the right location, it sounds like the files on the SD card are corrupted. I think the best option is to go back to the computer they worked on and transfer them to a flash drive or external hard drive, then try bringing that to the other computer

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Have you had a chance to try this yet?

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!

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