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All of my word files have become read only. I need to make…

Customer Question
All of my word...

All of my word files have become read only. I need to make changes. how do I do that

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

Laptop, hp, 10

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Sorry I don't know what you are asking, I am 70 and not real computer god

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Bought in 2016. I don't have any idea how to make things not read only

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
11/15/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Was there any change recently to your computer that may have caused this issue?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

It looks like you are not there. We can schedule another time.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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