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I have an IMac. Can't get into mail. Error code 652314.

Customer Question
I have an IMac...

I have an IMac. Can't get into mail. Error code 652314.

Technician's Assistant: What Operating System (OS) are you running on your iMac?

10.8.5

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

Mac purchased approximately 10 years ago. Went through YaHoo's recovery instructions. Worthless.

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
What is this going to cost me?
Customer reply replied 8 months ago
Sorry. This is taking entirely too long.
Please refund my five dollars and cancel any future subscription that may have incurred by contacting you.
Answered in 1 hour by:
11/16/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Just this week. I suspect upgrading the OS system may fix the problem. Apparently others have had this issue, saying it's a YaHoo problem.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Would it be OK to connect and have a look?

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