Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have tried to retrieve my old yahoo email account to no…

Customer Question
I have tried to...

I have tried to retrieve my old yahoo email account to no avail! also lost my old facebook acct. not very internet savvy. have antiquated phone-do not receive text.

Technician's Assistant: How long have you had this issue with your Yahoo account?

Over 1 year maybe more

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP rove

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

4yrs ago some troubleshooting hard to specify

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Had used this service while back on legal ? very helpful

Submitted: 9 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/15/2017
Tech Support Specialist: Josh, Support Specialist replied 9 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,318
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 9 months ago

Unfortunately, if you cannot use the recovery options online for your Yahoo account recovery then you will need to start a new account.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Want to retrieve old facebook acct. tried to change password
want to retrieve old facebook acct . tried to change password ***** not cant find my acct. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
It's my Facebook it's been hacked and every time I enter a
It's my Facebook it's been hacked and every time I enter a new password ***** tells me a code will be sent via SMS and nothing comes … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I'm very disappointed with not receiving a fix to my
I'm very disappointed with not receiving a fix to my Facebook issue. I also asked for escalating this to a supervisor with no response. Please refund my payment. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
Nothing. My son is trying to get to his old yahoo acct. to
Nothing. My son is trying to get to his old yahoo acct. to get to his email and he's having trouble figuring it out … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I forgot my facebook password.. I can clarify that I am the
Hello, my name is ***** ***** i forgot my facebook password.. I can clarify that I am the lost owner of the account … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
559 satisfied customers
My facebook acct got tangled up with a Medody Cagle.
My name is***** and my facebook acct got tangled up with a Medody Cagle. Recently just got new phone number . Old # is(###) ###-#### New #(###) ###-#### I now have 2 face book accts. Pls help to put m… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
Can't get on right facebook account, and I only have one,
Can't get on right facebook account , and I only have one , but it pulls up over 4 … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have windows 10 rhat came with the computer. About 5
I have windows 10 rhat came with the computer. About 5 months ago the email box disappeared. just recently the Facebook box disappeared. The computer is a HP and it s only about a year old … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have tried to retrieve my old yahoo email account to no
I have tried to retrieve my old yahoo email account to no avail! also lost my old facebook acct. not very internet savvy. have antiquated phone-do not receive text. … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
5 weeks or more have gone by since yahoo locked me out. My
Hi John. 5 weeks or more have gone by since yahoo locked me out. My cell phone was off for two from May 5th to June 1th. Problem: Cannot receive login code to my phone, and cannot offer yahoo optional… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I pay [email protected] 15 dollars a month for tech support. I google a
i pay [email protected] 15 dollars a month for tech support. I google a lot of stuff and enjoy my facebook. My fb games said to have my flash player upgraded, I looked at it , got nervous and called tech support. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
Didn't go into my yahoo acct for years. Now i forgot my
didn't go into my yahoo acct for years. Now i forgot my password. Can it be retrieved? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
i HAVE A ZIP DISK THAT WAS COMPRESSED USING DRVSPACE3 WHICH
i HAVE A ZIP DISK THAT WAS COMPRESSED USING DRVSPACE3 WHICH IS ONLY AVAILABLE ON A COMPUTER RUNNING WINDOWS 98 [VERY HARD TO FIND] ARE THERE ANY WORK AROUNDS THAT WOULD MOUNT THE DRIVE SO i CAN RETRIE… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
3 - 4 mos. ago my computer got a virus & crashed! First one
3 - 4 mos. ago my computer got a virus & crashed! First one in 10 yrs.! At the time I had Norton & one other security software loaded. After almost 2wks. with Norton I found from them the problem was … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have been unable to get on my Facebook site for 3 days.
I have been unable to get on my Facebook site for 3 days. I suspect some malicious foul play here, as our situation with another family indicates very possible. First of all, I do have TWO FB accounts… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Hi, I have two yahoo accounts (set up as gmail was a disaster)
Hi, I have two yahoo accounts (set up as gmail was a disaster) and now the first I set up is returning messages to sender as permanently unavailable - I logged in to this account just minutes ago (XXX… read more
Anthony
Anthony
Third Year College
104 satisfied customers
My email address was compromised over this past weekend. I
My email address was compromised over this past weekend. I had to open a new Hotmail account. I had the old accout for about 14 years, and cannot remember the security name. I am very frustrated about… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
I had the following Yahoo email address years ago [email protected]
I had the following Yahoo email address years ago: [email protected] but didn't use it much. I tried changing back to yahoo and using it but couldn't remember my password. I have recently signed up wit… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x