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No picture, just snow and message to check cable. Run auto…

Customer Question
No picture, just snow...

No picture, just snow and message to check cable . Run auto program (menu>broadcast. It reloads the channels but they do not stay connected.

Technician's Assistant: Have you tested the connections by doing a ping utility test?

Yes

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 hours by:
11/16/2017
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the TV with the issue?

Thank you

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Customer reply replied 8 months ago
7838; Samsung
Un32j525d
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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