Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need help with CD/DVD player. Hp

Customer Question
I need help with...

I need help with CD/DVD player

Technician's Assistant: What kind of computer do you have?

Hp

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/15/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, are you having any issues with playing CD/DVDs now? Are you running Windows XP, Vista, 7, 8 or 10?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a Lite-on iHAS124b CD\DVD writer that seems to record
I have a Lite-on iHAS124b CD\DVD writer that seems to record ok but when you try to play a disc made by it in another CD player the player … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
My dvd player, my new hp dvd player won,t burn a cd ,it says
my new hp dvd player won,t burn a cd ,it says directry drive is invalid … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I have an HP Evny m6 1255dx notebook pc. I have upgarded to
I have an HP Evny m6 1255dx notebook pc. I have upgarded to win 10 this year. I have a problem with my dvd player of sorts I no longer have a media player program to read my dvd for movies… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I thought that toshiba had it's own dvd player installed so
I thought that toshiba had it's own dvd player installed so that I can play bought dvd's or blue ray dvd's It won't work?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
my hp p7 1010 pc does not recognize or play cds or dvds. Sound
my hp p7 1010 pc does not recognize or play cds or dvds. Sound checks all work, but nothing from the cd player… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
hi, how can I PLAY DVDS ON MY HP laptop G62. i thought when
hi, how can I PLAY DVDS ON MY HP laptop G62. i thought when you put a dvd in the dvd player it would play automatic but no it does not.… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
burnt cd will not play. Using Memorex Printable DVD+R recordable
burnt cd will not play. Using Memorex Printable DVD+R recordable 8x4.7 120min min. video On the back it says Not all dvdd+rw /+rvideo recorders will record in all recording modes. consult manual. The … read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I have an HP Compaq Home Edition computer with the usual CD
I have an HP Compaq Home Edition computer with the usual CD tray. I have an instruction CD of SKECHERS Shape Ups shoes which does not play when inserted in the CD drawer but comes out as because a com… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I can not find an answer or a fix for this problem. why does
I can not find an answer or a fix for this problem. why does my Media Player have a BLACK scren??. Because of this problem I have done the following. I have WindowsXP Home Edition installed. I have th… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
Can I burn my PowerPoint that has media files attached to a
Can I burn my PowerPoint that has media files attached to a DVD? I know I can burn to CD but not sure how to burn to DVD… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an HP Pavilion Entertainment PC laptop with HP Quick
I have an HP Pavilion Entertainment PC laptop with HP Quick Play, graphics by Nvidia GeForce Go6150 Graphics. My question is "Can I copy a CD+G CD on my harddrive and get audio and video? Then could I… read more
LogicPro
LogicPro
Bachelor of Technology
76 satisfied customers
I have compaq presario 5108us and i lost the cds for the cd/dvd
I have compaq presario 5108us and i lost the cds for the cd/dvd player and cant play dvds can u help. I think one cd is for 8x cd-rw with Adaptec Easy CD Creator Software. can i still get the software… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have an HP TouchSmart and have been having trouble with my
I have an HP TouchSmart and have been having trouble with my DVDRW player not playing DVDs where do I start with trouble shooting. The DVD Driver is up to date, It seems to be affecting all CDs/DVDs. … read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I have an HP Pavillion 772n, for some unkown reason I cannot
I have an HP Pavillion 772n, for some unkown reason I cannot play DVD MOVIES. I PLACED A CD IN THE DVD AND IT READ IT NO PROBLEM.… read more
e-solution
e-solution
Bachelor's Degree
112 satisfied customers
My DVD player/recorder on my HP computer is really spotty about
My DVD player/recorder on my HP computer is really spotty about recognizing a disk. I can put a freshly recorded disk in and it will not play it. A week or so later or, after I have applied a label, i… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
i have a vaio vista laptop computer i need to know which cds
i have a vaio vista laptop computer i need to know which cds and dvds are able to burn on computer i have bought various ones but they burn , but will not play on another cd or dvd player.… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I have been downloading torrent movie files from the ...
I have been downloading torrent movie files from the internet and playing them on my dvd player after they are burned to disc as data files. All of a sudden the files would no longer play. I was using… read more
Trevor Stuart
Trevor Stuart
Broadcast Engineer
Vocational, Technical or Trade Scho
128 satisfied customers
How to fix the D drive of an HP pavilion ze5300 ...
How to fix the D drive of an HP pavilion ze5300? Optional Information: OS: Windows XP; Browser: Other… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x