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I'm trying to update Firefox. I can download the updated…

Customer Question
I'm trying to update...

I'm trying to update Firefox. I can download the updated version but when I try to install it says Firefox must be turned off before the new version can be installed. When I turn Firefox off I lose everything and must start over again so I'm in a circular pattern. How do I turn Firefox off without turning it off?

Technician's Assistant: How much experience do you have with this particular machine?

It's a laptop I've used for two years but I'm not very computer literate.

Technician's Assistant: Have you installed any updates recently?

I installed a new router not long ago but they held my hand all the way through

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
11/15/2017
Tech Support Specialist: Chris L., Support Specialist replied 9 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,822
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. In your firefox do you see the menu bar at the top that shows File , Edit, etc...?

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