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My audio file isn't working. I can't turn on the volume

Customer Question
Hello, My audio file...

Hello, My audio file isn't working. I can't turn on the volume mixer

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Toshiba windows premium 7

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

7yrs +

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm not very computer savy sorry

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/15/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, when did you first start having this audio issue?

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Customer reply replied 8 months ago
two days ago
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

PS: Please ignore any paid remote assistance offer shown on this page; it's sent at the site's end and not by me.

Let's get started with a free remote session instead. Please open up the following link on your computer:

www.fastsupport.com/407187970
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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