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I cant access a web site to sign a document. Hp window 10.

Customer Question
I cant access a...

I cant access a web site to sign a document

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp window 10

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

2yrs ago none don't have a clue where to start

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/15/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 941
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
What exactly are you having trouble with accessing the website?

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Customer reply replied 8 months ago
telling me to try a diff pc
Customer reply replied 8 months ago
can you help
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

yes i can help. Which website is not giving you access?

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Customer reply replied 8 months ago
geico.com
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

its opening fine without a problem at my end.

can you tell me what error you get when you try to open it.

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Customer reply replied 8 months ago
Unfortunately we are unable to process your request you can retry your request using a different computer or submit your form by email we apologize for the inconvenience
Customer reply replied 8 months ago
I can open webpage until I get to sign the document and then this is what I get so I can get to review and sign documents I click to sign the documents and then that is what comes up
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

can you use your phone to cick the error image and post it here?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

you have already registered to the website or you are trying to login after you registered on it.

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Customer reply replied 8 months ago
Already registered have been on before so this is something new again I can get on to the website I just can't do the online signature that's when I get the error message
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

try to clear browser history clear up cache and reset the browser and then try.

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Customer reply replied 8 months ago
same thing happens
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

try to open it on a different browser

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Customer reply replied 8 months ago
Same message unfortunately we are unable to process your request you can retry your request using a different computer
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

its only happening with this particular website and now with other websites on signing in?

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Customer reply replied 8 months ago
I would say yes I haven't had to do this on any other website
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

if its only happening with one particular website then it has to be an issue with the sole website it can be fixed only if you send in a complaint email regarding the error you get to the support email of the website, they will check your account details and will fix it by removing or recreating your user account with the website.

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Customer reply replied 8 months ago
Thank you
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Please take a moment to click on the stars located on the top of this chat page to rate my service.
Thank you and come back if you need any assistance.

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 941
941 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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