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I purchased a sAFECART PC Tune up. can you help me with a…

Customer Question
I purchased a sAFECART...

I purchased a sAFECART PC Tune up. can you help me with a problem

Technician's Assistant: What kind of computer do you have?

Laptop Hp

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The problem i have is that I cannot access Windows Edge whilst I used to be able.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/15/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,805
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Is the Internet currently working on your computer?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Is the Internet Explorer program (or another internet program, such as Firefox or Chrome) currently working fine on your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 8 months ago
Sorry I had to leave the computer. All other internet programmes are working well., I seemed to have lost Windows Edge. How can I repair it please. I have a laptop HP 15-ay167sa 15.6" Thank you
Customer reply replied 8 months ago
Sorry I cannot afford the £33.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

How about with a small amount as shown for direct remote support?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Please type at the box below, then click on the Send button below to communicate with me. We can schedule a time; we guarantee our service. Thank you.

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Customer reply replied 8 months ago
Thanks but lets call it a day.
regards
A J HAY
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

You're welcome. OK. If you still need help with this the Microsoft Edge program later on, and/or if you need help with any other computer question / issue, please come back anytime. Thank you.

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