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My account is monthly charged by itune but I don't use it. I…

Customer Question
My account is monthly...

My account is monthly charged by itune but I don't use it

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: Have you installed any updates recently?

I installed a Russian service for tv "kartina" .it is one time only i sent my bank account

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

What i need the expert for ?

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/15/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

Do you want to cancel itunes subscription?

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Follow these steps:

  1. Go to Settings > [your name] > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to sign in or use Touch ID.
  4. Tap Subscriptions.
  5. Tap the subscription that you want to manage. ...
  6. Use the options to manage your subscription.
Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

Ask Your Own Computer Question
Customer reply replied 8 months ago
I don't use iTunes and don't want to . So I don't understand what I was charged for . I want to cancel all payments ants to receive
My money back . I don't want to pay for nothing
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

to unsubscribe itunes subscription the steps are already given all you have to do is follow them.

Ask Your Own Computer Question
Customer reply replied 8 months ago
But I wasn't subscribed
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

if you have not subscribed for itune service then they cannot charge you and if you are not sure from which service you are being charged you will have to contact you card company or bank to stop further payment.

Ask Your Own Computer Question
Customer reply replied 8 months ago
I didn't know your service is for payment and you charged me already.
Customer reply replied 8 months ago
I didn't choose your securely connect. Why I was charged?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

This is a paid support, you are not charged for remote assistance but for question value.

Ask Your Own Computer Question
Customer reply replied 8 months ago
I was charged for the service I didn't choose . For your securely connect . I require to cancel this charge
Customer reply replied 8 months ago
I was just cheated
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

If you are charged with remote assistance you will be refunded all you have to do is contact customer service.

we have 100% satisfaction guarantee service.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Ask Your Own Computer Question
Customer reply replied 8 months ago
I was cheated by you . You charged me for securely connect I didn't choose
Customer reply replied 8 months ago
Why don't you answer?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Dont feel cheated this is a legit company. Click on the link i gave you and you can contact customer service.

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Customer reply replied 8 months ago
It means you agree with my claim
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

What is your claim?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Ask Your Own Computer Question
Customer reply replied 8 months ago
I won't do that because you will charge me more . I geass
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Sir dont things negative you are not going to be charged for reaching customer service.

Check us on Google if you have doubts.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Ask Your Own Computer Question
Customer reply replied 8 months ago
I charged.for the service I didn't use . So I will cancel thispayment
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

Customer care will cancel the remote assistance charge if there is any.

Ask Your Own Computer Question
Customer reply replied 8 months ago
You charged me without to ask my agreement for the amount . You didn't worn me about it
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

i have no access to your billing details customer service has the control and not me.
I hope you will understand. CALL CUSTOMER CARE.

Ask Your Own Computer Question
Customer reply replied 8 months ago
I didn't agree for the amount I was charged. It wasn't said nothing about it . I wasn't warn I will pay so much for nothing you did for me . The service was wrong . I rate you zero
Customer reply replied 8 months ago
Don't I have be warn about the costs of your service and be asked for my agreement to pay the amount ?
Customer reply replied 8 months ago
I ask you to answer
Customer reply replied 8 months ago
I wasn't warn your service is paid. I sent you my credit card info you will able to check why I was charged by iTunes for nothing
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need help here?

Thanks

Kris

Ask Your Own Computer Question
Customer reply replied 8 months ago
I want to get some clear answer to my questions I asked before
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