Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Access Denied I receive this message when trying to reset my…

Customer Question
Access Denied I receive this...

Access Denied
I receive this message when trying to reset my password
You don't have permission to access "http://www.paypal.com/auth/validatecaptcha" on this server.
Reference #18.dc8ffe3c.1510716897.31ae729a

Technician's Assistant: When did you last reset your username and password?

Some time ago.Then my password ***** 'SubmarineAa1'

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

January2017

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/15/2017
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,306
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Try going to : https://www.paypal.com and try again

Ask Your Own Computer Question
Customer reply replied 8 months ago
Not successful
Customer reply replied 8 months ago
Didnt work and I dont want to remotely connect. I want my money back!
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

We can continue troubleshooting, there no need to remote connect

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Which browser are you using? IE, Firefox, Chrome?

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Edge maybe?

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Those offers are Automated and Optional, Just ignore them or close them, they are sent automatically by the site. You can close them by clicking X in top right corner

Ask Your Own Computer Question
Customer reply replied 8 months ago
Didn't work. I do not want to remote connect. I want my money back.
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Which browser are you using? IE, Firefox, Chrome or Edge ?

Are you trying to login to PayPal ?

Ask Your Own Computer Question
Customer reply replied 8 months ago
How many times do I have to tell you. The advice didnt work. I do not want to provide remote access. I want my money back!
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

I am not offering remote access, I need more information about the issue to be able to assist better,

Is this happening the first time?

Which browser are you using? IE, Firefox, Chrome or Edge ?

Are you trying to login to PayPal ? or do a transaction via another website?

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

What exactly didn't work? what happened when you open the link I sent? Can you open other websites?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Please do not persist. It is bugging me. I want my money back NOW
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Sure, no problem, we offer 100% money back, please contact customer service: http://ww2.justanswer.com/contact-us

Have a good day.

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

This is not first time you use our service, so you should know how it works, not sure why you changed your mind to do simple troubleshooting to correct the issue you are having..

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My computer was hacked! It is being fixed. In the meantime I
My computer was hacked! It is being fixed. In the meantime I cannot access my PayPal account. Help! … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I need help with my Password for Gmail. My IPhone. Phone
I need help with my Password ***** Gmail JA: Are you logged into your Gmail account on any other devices? Customer: Yes, my IPhone JA: Do you have security questions or a phone number on file to help … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I try to renew my MJ yesterday i got the message log_id
i try to renew my MJ yesterday i got the message log_id (496084912): ORA-20099: Auth Failed: AVS Failure (oracle_magicjack:live) the MJ does not work and my credit card is charged at less 16 X 48.51 $… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgotten my password I am trying to set up I tunes.
I have forgotten my password ***** am trying to set up I tunes. Also I need a password ***** open a paypal. Can I use the same password. Thankyou … read more
Mr.Med
Mr.Med
1,188 satisfied customers
For reason I can not access my ail. I have a new phone
For reason I can not access my ail. I have a new phone number and do not have access to my old one to get a message to get my password/ … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I'm having trouble receiving email from a forwarding address
I'm having trouble receiving email from a forwarding address that is primary … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am experiencing difficulty accessing a website on my
I am experiencing difficulty accessing a website on my computer. When I try accessing it with my wife's computer I have no problem. But when I try using my computer I get a message that says - Access … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I keep receiving the following error messages when I try to
I keep receiving the following error messages when I try to sent emails from my account. This has been happening on and off all day and I don't know how to fix it! Technical details of permanent failu… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have forgotten my password XXXXX now cannot recieve incoming
I have forgotten my password XXXXX now cannot recieve incoming emails. I've tried resetting but that has not worked.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I dont remember my myspace username or password or email it
I dont remember my myspace username or password ***** email it was on my old compuyer that got burned up how can I access it again?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have not used my paypal acc for several months and I have
I have not used my paypal acc: for several months and I have Changed Banks,in that time. I cannot get into my paypal Acc: I cannot remember the security questions they are asking.I need to get some mo… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have re-installed Win Pro 7, and re-installed Office 2003,
I have re-installed Win Pro 7, and re-installed Office 2003, and I can't tell you how many times I've checked and rechecked my email server, outgoing and incoming, setting. Carefully typed my password… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
* My yahoo small business email account has suddenly started
* My yahoo small business email account has suddenly started giving the following pop3 access errors from Windows live mail(nothing changed I promise).. * in frustratiion I eventually changed my email… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
My Windows 7 Live Mail is not working. I checked with the
My Windows 7 Live Mail is not working. I checked with the Service provider (Rogers) and my mail is accessible and working via the Internet. Rogers said to check with Microsoft as some recent updates h… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
cannot access an email account. Do not know where the problem
cannot access an email account. Do not know where the problem is. Email address is [email protected] Cannot get authorisation.… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
How do i get windows live mail to work with my sky email account,
How do i get windows live mail to work with my sky email account, I have windows 7. Martin.… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
When I try to send/receive emails in Incredimail I keep getting
When I try to send/receive emails in Incredimail I keep getting either of the two following messages: 530 Access denied .ERR[AUTH]Error logging in. Visit http://mail.yahoo.com These errors occurred wh… read more
Deep
Deep
Bachelor's Degree
86 satisfied customers
setting up a server with FTP, having problems when connecting,
setting up a server with FTP, having problems when connecting, some FTP clients cannot connect and some commands are failing, using argosoft FTP. I can connect VIA cutesoft FTP but some files fail and… read more
Matthew S
Matthew S
Dip. Network Engineering, TAFE SA
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x