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I am trying to get an app that will play DVD's that are

Customer Question
I am trying to...

I am trying to get an app that will play DVD's that are formatted prior to Windows 10.

Technician's Assistant: What's the brand/model of your computer?

ACER Don't know much else right now. All my paper work is at my office.

Technician's Assistant: When did you purchase your Acer? What troubleshooting have you tried?

I have had the computer for 7 years. I had a new motherboard installed last week. The computer runs fine but the video player will not play the DVDs I used to play when it was Windows 7.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing other than all I am trying to get is a DVD player installed on the computer.

Submitted: 8 months ago.Category: Computer
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Answered in 7 minutes by:
11/15/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,535
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. There really isn't any formatting difference between the two operating systems. Are you by chance trying to play a DVD on a CD only player?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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