Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I did a mess. I somehow have icons that are the real folder,

Customer Question
I did a mess ...

I did a mess

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I somehow have icons that are the real folder, if i delete the icon, the contents on the other hard drive deletes itself

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Home buit, windows 10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I dont think so

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/15/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,527
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are these icons on your desktop?

Ask Your Own Computer Question
Customer reply replied 8 months ago
ok, its driving me crazy
Customer reply replied 8 months ago
no need to connect just give me ideas would be fine
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

I understand, but I will need a little more information so I can assist you. How did you create the icons and where are they located?

Ask Your Own Computer Question
Customer reply replied 8 months ago
i was playing with location in properties
im still on the 5$ thing, right ?
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

The $5 is just a deposit. You have actually submitted a suggested value of $40 for my assistance.

Ask Your Own Computer Question
Customer reply replied 8 months ago
oh well never mind then if its like this
i was looking for the 5$ thing,
cancel all this nonsense, please
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Well it is not nonsense and I apologize for the confusion. We are a legitimate tech support service. Have a nice day!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to delete a folder from a portable external hard
I am trying to delete a folder from a portable external hard drive but no matter what I do i can't delete the folder I am using windows 10"… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
For "Viet - Computer Tech" only. You have helped me before
For "Viet - Computer Tech" only. You have helped me before and I hope you can again. I need to know if there is a technique, or program, that will allow me to delete all the photos on my iPhone 5 from… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
M.: A couple of days ago, on an older XP computer I use
For Freddy M. : A couple of days ago, on an older XP computer I use for certain projects, I believe I somehow initiated a process where I may have authorized all the photos and videos from my iPad Air… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I use Firefox's Download Helper to download videos. When I
I use Firefox's Download Helper to download videos. When I download them to my download folder, the videos icon is just a blue dot that says FLV. Now if I open up REAL PLAYER the videos icon is a pict… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
In trying to switch my data to a new laptop I got, I somehow
Hi, In trying to switch my data to a new laptop I got, I somehow deleted the hard drive. Yes, I have no harddrive. My users guide said that you might be able to supply me with a "prerecorded recovery … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I have windows XP and when We downloaded update and came across
I have windows XP and when We downloaded update and came across huffpost I found that we dont have enough momory. What if the best sollution to run AOL and have enough memory… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
Hi.. I am in a mess, I think. I did not run Mozbackup for Firefox
Hi.. I am in a mess, I think. I did not run Mozbackup for Firefox or Thunderbird before migrating from XP to win 7 (did I say how much I hate microsoft?)... it took me a while but I can now see my 168… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
1.Why am I getting duplications 2. Why did Real player downlad
1.Why am I getting duplications? 2. Why did Real player downlad the contents of my itunes?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have Hunting unlimited 2010. It installs and when I click
I have Hunting unlimited 2010. It installs and when I click on icon on desktop, it loads up to 98% and then says HU2010.exe has stopped working. Help!… read more
Eric
Eric
Bachelor\u0027s Degree
217 satisfied customers
Google Picasa has totally messed up its files on my XT computer. Computer
Google Picasa has totally messed up its files on my XT computer. Computer is maintained clean -- regularly defragged with Diskeeper 1020 and cleaned with Uniblue Registry Booster. My C drive is 225 GB… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
My C drive is full and I have removed everything I can think
My C drive is full and I have removed everything I can think of, how can I solve my problem of an oversized windows folder?… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
Overnight my Seagate hard drive, one terabyte capacity, has
Overnight my Seagate hard drive, one terabyte capacity, has only 244K remaining! Somehow it's backing itself up, I think, but I DON'T want it to do this! How can I undo and get access to my files? (AL… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I have a HP pavilion Notebook with Vista Home Premium. The
I have a HP pavilion Notebook with Vista Home Premium. The recovery Drive "D" is full.How do I transfer folders, that I know do not belong there to Local Drive "C" where they belong. When I first boug… read more
James R
James R
Bachelor\u0027s Degree
128 satisfied customers
A folder I save to frequently is now missing. I searched the
A folder I save to frequently is now missing. I searched the entire hard drive. if i open excel and put in the exact file name from that folder it says it doesnt exist. help!… read more
KShew_DBA
KShew_DBA
Multiple Certifications
110 satisfied customers
When I double click the iTunes icon, I get the error message
When I double click the iTunes icon, I get the error message "The folder 'itunes' is on a locked disk or you do not write permissions for this folder. This computer running Windows 7 64 bit and connec… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Downloaded CDs all day and have for the past few weeks. Came
Downloaded CDs all day and have for the past few weeks. Came back tonight to listen to music and everything is gone??? Any suggestions… read more
online_help
online_help
Master's Degree
806 satisfied customers
I attempted to back up my iTunes library on an external hard
I attempted to back up my iTunes library on an external hard drive. I inadverdently MOVED my entire library to the drive, so there was no library on my computer's hard drive. That's when the comedy of… read more
Karl
Karl
IT Manager
317 satisfied customers
I have just installed your wdc hard drive 300GB i think I
I have just installed your wdc hard drive 300GB i think? I then cut and paste the music on that was stored under "my music" under start. it did not want to move the itunes software as far as i can see… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x