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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
May I know who is your email service provider for e.x Gmail, Yahoo?
We do have an option were we can take secure remote access on the computer. This is only an add on service and it is an optional plan if you want you can opt for this service so that i will be able to take the remote access of your computer and can help you on your issue.
If you don't want to opt for remote assistance i can still help you via chat.