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My fiance cannot remember his password to get into his

Customer Question
My fiance cannot remember...

My fiance cannot remember his password ***** get into his email.

Technician's Assistant: When did you last reset your username and password?

I don't know.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

It is his phone. It is a andriod ATT.

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

The phone is a s7 android

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/14/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

May I know who is your email service provider for e.x Gmail, Yahoo?

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Customer reply replied 8 months ago
ok. Thank you. No I have my fiance on the phone with me now. I will tell him what to do.
Customer reply replied 8 months ago
No. Can you help me over the phone/computer?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

We do have an option were we can take secure remote access on the computer. This is only an add on service and it is an optional plan if you want you can opt for this service so that i will be able to take the remote access of your computer and can help you on your issue.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

If you don't want to opt for remote assistance i can still help you via chat.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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