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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My fiance cannot remember his password to get into his

Customer Question

My fiance cannot remember his password ***** get into his email.
JA: When did you last reset your username and password?
Customer: I don't know.
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: It is his phone. It is a andriod ATT.
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: The phone is a s7 android
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Computer
Expert:  Aparna Indresh replied 1 year ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Aparna Indresh replied 1 year ago.

May I know who is your email service provider for e.x Gmail, Yahoo?

Customer: replied 1 year ago.
ok. Thank you. No I have my fiance on the phone with me now. I will tell him what to do.
Customer: replied 1 year ago.
No. Can you help me over the phone/computer?
Expert:  Aparna Indresh replied 1 year ago.

We do have an option were we can take secure remote access on the computer. This is only an add on service and it is an optional plan if you want you can opt for this service so that i will be able to take the remote access of your computer and can help you on your issue.

Expert:  Aparna Indresh replied 1 year ago.

If you don't want to opt for remote assistance i can still help you via chat.