Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Yesterday helped me change my network and password on

Customer Question
Yesterday Richard helped me...

Yesterday Richard helped me change my network and password ***** wireless printer. That was successful but it still wont print. Can I get Richard to help again??

Technician's Assistant: When did you last reset your username and password?

Yesterday

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Microsoft 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

HP printer is the problem. Computer is 3 years old. Tried n hours of troubleshooting

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/14/2017
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 512
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer.I believe Richard is not available right now.

If you wish I could help you with this.

Ask Your Own Computer Question
Customer reply replied 5 months ago
R was able to fix the offline comment and connect the HP 2540 all in one printer to the new wireless network and password. However printer showed we needed new black cartridge. Had to buy a new one. After it was installed the printer indicated we still needed black cartridge. When we try to print it show message that printer needs attention.
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

Alright, no worries let me check with this.

Before we proceed with any troubleshooting,please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Computer Question
Customer reply replied 5 months ago
Ok
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

Does it still say that we still need black cartridge?

Ask Your Own Computer Question
Customer reply replied 5 months ago
I have reinserted it twice.
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

Gather the following materials:

  • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

  • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

  • Press the Power button to turn on the printer.

  • Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

  • Disconnect the power cord from the rear of the printer.

  • Press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

  • Hold the cartridge by its sides.

  • Inspect the contacts for ink and debris buildup.

  • Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

  • Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  • Clean only the copper-colored contacts, and then allow the cartridge to dry for approximately 10 minutes.

  • Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

  • Use the swab to clean the electrical contacts in the carriage, located inside the printer.

  • Clean the contacts in the carriage.

  • Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  • Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the correct slot.

  • Push the cartridge forward into its slot until it snaps into place.

  • Repeat these steps to clean and then reinsert the other cartridges.

  • Close the cartridge access door.

Ask Your Own Computer Question
Customer reply replied 5 months ago
Sad to say the indicator is still on
Customer reply replied 5 months ago
Does this mean we need a new printer???
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

Just to confirm is that a genuine HP ink cartridge?

Ask Your Own Computer Question
Customer reply replied 5 months ago
genuine - not refilled
Tech Support Specialist: Suhasini Velu,
 replied 5 months ago

That should work, but let me see what else can be done further?

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to recover my Gmail password. 7152133745
Anything else you want the Email Expert to know before I connect you?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
In an effort to make "All-in-One" features operate properly,
In an effort to make "All-in-One" features operate properly, I downloaded the latest HP Officejet Pro 8600 drivers, Help, Update, Basic Device Software & Product Improvement Study. Now, my land line p… read more
Sheri
Sheri
Bachelor\u0027s Degree
413 satisfied customers
I have windows 7 and have to reinstall the net framework in
I have windows 7 and have to reinstall the net framework in order to get aol gold. I did have it … read more
Cody
Cody
Computer Science
2,159 satisfied customers
I'm not sure what happeneed, but I now have windows 10,
I'm not sure what happeneed, but I now have windows 10, which I didn't want. Anyway I have lost my download link to Printmaster that I had bought. Can you send me a link please? Kathy Schulz … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I've stumbled across this app called TeamPot, which promises
I've stumbled across this app called TeamPot, which promises to be amazing in how it supposedly extends G Suite as a team management app. However, Google gives me a warning that they don't know if it'… read more
Eric Ewing
Eric Ewing
University IT Manager
156 satisfied customers
Received a message that someone had tried to use my ip
received a message that someone had tried to use my ip address. There is a reference number AZ23256 and a phone number to call 1-***-***-****. is this legit? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
How do I transfer apps from my samsung mobile to my
How do I transfer apps from my samsung mobile to my microsoft laptop … read more
Moses C
Moses C
Bsc
572 satisfied customers
I think someone just hacked a Google email account of mine
Hi Pearl - I think someone just hacked a Google email account of mine thru Facebook. … read more
Moses C
Moses C
Bsc
572 satisfied customers
I was working on my computer today and it froze. A screen
I was working on my computer today and it froze. A screen popped up saying my computer was blocked because of suspicious activity or something like that. A recorded voice also came on saying my comput… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Do I have to pay $120 for tech support just to access
Do I have to pay $120 for tech support just to access Microsoft Edge? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
It will not automatically feed the paper thru...why? Canon
it will not automatically feed the paper thru...why? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
My wireless phone is dead. ready to be buried. I have a new
My wireless phone is dead. ready to be buried. I have a new phone to activate. When I went to a Verizon company store, they told me to call #228, They won't answer either with the new phone or with my… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
I have a Satellite C75D-C7224x. I am using Wondershare and
I have a Satellite C75D-C7224x. I am using Wondershare and the performance is extremely sluggish. The video constantly lags behind the audio. I want to increase RAM and switch to SSD processor. Is thi… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
How do I re-set my administrater password. HP laptop. Where
yes and where do I find the information you ask for about my laptop? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
When I try to go into micrsoft edge it flases off screen. Hp
when I try to go into micrsoft edge it flases off screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA.
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA. I downloaded an application called AnyTrans for iOS. Is this a good choice? I can't get it to work for me.… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
Im having trouble printing, i was on phone with dell tech
hello im having trouble printing, i was on phone with dell tech last night for over an hour and nothing was resolved. … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I tried to watch a movie on my Apple TV last night...punched
I tried to watch a movie on my Apple TV last night...punched in my Apple ID and when it asked for my iTunes password ***** typed in my Apple ID pass … read more
Mike Taylor
Mike Taylor
42 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x