Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Ever since I downloaded AOL GOLD my mouse keeps locking up,

Customer Question
Ever since I downloaded...

Ever since I downloaded AOL GOLD my mouse keeps locking up, I hope I can finish this

Technician's Assistant: How long have you had this issue with your A.O.L. account?

About a week but it is getting worse

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell is the Computer and windows 10, just locked up, take over my computer aand see

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

Onlu new batterys in my mouse,

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Help I cant get anything done

Submitted: 9 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
11/14/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Just to clarify, is the mouse/cursor locking up only when using AOL Desktop now, or with other programs as well?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to dl aol gold, dell windows 10, everything all
everything all day some guy wanted to take control of my computer to dl it I said no … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I can't log on to AOD or AOL gold. The system will not allow
I can't log on to AOD or AOL gold. The system will not allow me to change my password ***** well. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I have had aol for over 20 years and a while back it went
I have had aol for over 20 years and a while back it went off my computer and I have been trying for over a week to download it without success. They still get the monthly payment from my bank account… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,319 satisfied customers
My aol Gold doesnt show my email and I get "opps technical
My aol Gold doesnt show my email and I get "opps technical problem" … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
How can my birth city be wrong???? You look it up. A dozwen
a dozwen weeks..ever since aol became goal it became useless … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Cant get aol gold to respond. Dell inspiron. Windows 10. Not
cant get aol gold to respond JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: dell inspiron JA: What Operating System (OS) are you running on your Inspiron? Cu… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I got the new aol downloaded. It does not have an icon on
I got the new aol downloaded. It does not have an icon on the start up menu. Also my celebrity voices disappeared. I would like an icon and to have my celebrity voices back. … read more
Moses C
Moses C
Bsc
813 satisfied customers
I downloaded aol gold but cannot get into the aol chatroom
i downloaded aol gold but cannot get into the aol chatroom my friend has … read more
Moses C
Moses C
Bsc
813 satisfied customers
I have a new P32E and when I type letters nothing will type.
I have a new P32E and when I type letters nothing will type. I can type numbers when I push number lock. I also want to use an wireless keyboard and mouse. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I'm have just download windows 10 now I'm having trouble
I'm have just download windows 10 now I'm having trouble with my key board when I first download windows 10 the key board and mouse was working fine now ever since yesterday out of no where the key st… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
My husbands dell Inspiron 15 3000 series acts like it's
My husbands dell Inspiron 15 3000 series acts like it's frozen. I can't get to the settings or anything on it. The mouse will move but can not click on anything same goes wth using the cordless mouse.… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Hello. I think I have a new virus problem. I keep getting a
Hello. I think I have a new virus problem. I keep getting a pop-up telling me to upgrade my flash player. Once the pop-ups start, they just keep popping up until I close out windows. Not sure what tri… read more
Chris
Chris
233 satisfied customers
I too am having great trouble with the slowness of AOL. It
I too am having great trouble with the slowness of AOL. It was slow before I got a new Dell computer with Windows 7, replacing an old Dell with Windows XP. Now, it is even slower. I have spoken to AOL… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have been calling aol all over the world to get help. When
I have been calling aol all over the world to get help. When going in to get my mail last week the computer said "lets reset your password" I entered what I saw then went to next and the response was … read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I purchased a Dell D620 from a private party less than a month
I purchased a Dell D620 from a private party less than a month ago. I am pretty computer naive, or just plain stupid. the computer came with windows 7 ultimate and worked great for 2 weeks, but the be… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My inspiron 1525 will not boot, the power light turns on,
My inspiron 1525 will not boot, the power light turns on, the hard drive makes a sound but the screen stays blank… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My computer allows me access to the internet, but will not
My computer allows me access to the internet, but will not allow me access to my e-mail; it doesnot accept or recognize my sign-in… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
I tried to install repair of windows xp yesterday. Kept ...
I tried to install repair of windows xp yesterday. Kept getting stuck on minute 34. Then it finally got passed that but the mouse and keyboard quit working so I could not respond to the prompts. I tri… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x