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I ve tried to watch a video but i keep getting this warning…

Customer Question
I ve tried to...

I ve tried to watch a video but i keep getting this warning about contacting xbox support

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I bought the computer in july, havent tried any troubleshooting

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I also cant download pics from my phone to my computer

Submitted: 9 months ago.Category: Computer
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Answered in 4 minutes by:
11/14/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Just to clarify, are you trying to watch the video at an online site like Youtube?

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Customer reply replied 9 months ago
Ok
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

Just to clarify, are you trying to watch the video at an online site like Youtube?

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Customer reply replied 9 months ago
No it was a downloaded video
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

I see; do you know what format the video file is in? Alternatively, can we get started with a secure remote session so that I can check both the video and the phone connection issue at your screen?

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Customer reply replied 9 months ago
I have no idea
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK to go ahead with a remote session?

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Customer reply replied 9 months ago
No
Tech Support Specialist: Bryan, Computer Support Specialist replied 9 months ago

OK, opting out for other experts. Thanks,

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 9 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,117
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please click here and download VLC Media player and install it on your system. Open your video with VLC player and let me know the result.

Regards
Jins

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