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I received a message from you this am that my wb protection…

Customer Question
I received a message...

I received a message from you this am that my wb protection was OFF; my malware protection was off; and my ransomeware was off. I have beenunable to either turn them on, or to contact yoyu to reset my passwaord. Help!

Technician's Assistant: When did you last reset your username and password?

I tried 10 minutes ago.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Lenovo; Microwaye Windows

Technician's Assistant: When did you purchase your lenovo? What troubleshooting have you tried?

About six years ago. My Competence at trouble shooting is virtually nil. What would cause the malware system to be turned off?

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/14/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,929
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Can I connect to your computer to fix the issue?

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Customer reply replied 8 months ago
Of course.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Great! Please send the remote assistance offer through the premium service option

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