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I don't remember my password.I purchased Publisher, but I…

Customer Question
I don't remember my...

I don't remember my password.I purchased Publisher, but I can't download it without my password.

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Publisher are you using?

I have a Dell laptop, and I don't have Publisher, so I don't have an answer for ypu

Technician's Assistant: Have you installed any updates recently?

To my computer?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How can I create a new password?

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/14/2017
Tech Support Specialist: GeekGal, Computer Support Specialist replied 8 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,796
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please go to https://account.live.com/password/reset. Enter the email address that is associated with your Microsoft account. Click next. On the password ***** please click on "Forgot My Password" and follow the prompts on the screen to reset the password. Please let me know if you run into any difficulty. I am committed to working with you until your problem has been completely resolved to your satisfaction.

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