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My internet is running super slow. I have no virus. Plus I…

Customer Question
My internet is running...

My internet is running super slow. I have no virus. Plus I would like to add my printer which is 3 in one. It's a HP OFFICEJET 3830 SERIES. Need someone to come out and help me. I'm not a computer person, so anything you tell me to do I'll not understand.

Technician's Assistant: Just to clarify, what's the exact model of your HP? And what operating system are you running?

The only model is what I wrote and as for the operating system I have no clue. Like I said computers to me are ????

Technician's Assistant: Have you installed any updates recently?

No. Wouldn't know how.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just help so I can work on my computer.

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
11/14/2017
Tech Support Specialist: Josh, Support Specialist replied 9 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,272
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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