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When turning on computer message is "We can't sign in to…

Customer Question
When turning on computer...

When turning on computer message is "We can't sign in to your account."

Technician's Assistant: Have you contacted anyone about your account?

Message "We can't sign in to your account."

Technician's Assistant: Have you installed any updates recently?

Quicken 2 or 3 days ago.

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
11/14/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, are you running Windows 7, 8 or 10? When did this error first start showing up?

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Customer reply replied 8 months ago
It started Monday when I turned on the computer. Windows 10. I spent 4 hours with Rescue me. Was told to check back in "a couple of days.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Sorry about the wait; I just came back on for the day. Can we go ahead with a secure remote session so that I can check the account now?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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