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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When turning on computer message is "We can't sign in to

Customer Question

When turning on computer message is "We can't sign in to your account."
JA: Have you contacted anyone about your account?
Customer: Message "We can't sign in to your account."
JA: Have you installed any updates recently?
Customer: Quicken 2 or 3 days ago.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bryan replied 1 year ago.

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Expert:  Bryan replied 1 year ago.

Just to clarify, are you running Windows 7, 8 or 10? When did this error first start showing up?

Customer: replied 1 year ago.
It started Monday when I turned on the computer. Windows 10. I spent 4 hours with Rescue me. Was told to check back in "a couple of days.
Expert:  Bryan replied 1 year ago.

Sorry about the wait; I just came back on for the day. Can we go ahead with a secure remote session so that I can check the account now?