Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

It will power on but nothing else is working. Asus screen is…

Customer Question
It will power on...

It will power on but nothing else is working

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Asus screen is up

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

Asus All in One PC

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Power off

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/14/2017
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,063
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you seeing anything on the screen of the Asus?

Please let me know

Ask Your Own Computer Question
Customer reply replied 8 months ago
Just ASUS
Customer reply replied 8 months ago
Model is ET220I
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Thank you

Can you disconnect the power cable then hold the power button for 60 seconds then release.

Connect the power cable then try to power it on

Let me know the results please

Ask Your Own Computer Question
Customer reply replied 8 months ago
Still isn’t working
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Ok, power it off, then hold F9 and with that held down, power it on, tell me what then happens please

Ask Your Own Computer Question
Customer reply replied 8 months ago
Nothing
I was able to get it into safe mode
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Ok, did it load into windows in safe mode?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I’m at at the choose an option after the F9
Customer reply replied 8 months ago
Options are
Continue
Use a device
Troubleshoot
Or turn off your PC
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Ok, now choose Troubleshoot.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Okay
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Do you now see Advance Options?

Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Choose that, then system restore, then choose to restore from the last restore point and tell me if it then works please

Ask Your Own Computer Question
Customer reply replied 8 months ago
It’s reatoring files
Customer reply replied 8 months ago
System restore
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Thanks, ***** ***** know the results when it has completed.

Ask Your Own Computer Question
Customer reply replied 8 months ago
It says finalizing file restore...
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Thanks

Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

How did you go once it completed?

Ask Your Own Computer Question
Customer reply replied 8 months ago
It’s loading now
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago

Perfect!

Thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
When I turn my ASUS laptop on it goes through the motions as
when I turn my ASUS laptop on it goes through the motions as if it were going to run. however when its time for the home page to open all I get is a blue screen with the arrow witch I am able to move … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have three identical ASUS monitors hooked to a video card
I have three identical ASUS monitors hooked to a video card in my PC. One of them in the upper right corner is displaying "displayport no signal." This is very recent,. last 1/2 hour. I can't seem to … read more
Sheri
Sheri
Bachelor\u0027s Degree
569 satisfied customers
I cannot get my computer to start form the blue screen. I've
Hi - I cannot get my computer to start form the blue screen. I've tried control-alt-delete and finished all the task running but am left with a blue screen and a white arrow. I can switch on and off a… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
983 satisfied customers
It starts up but doesn't get to the sign on screen, or let's
It starts up but doesn't get to the sign on screen, or let's me sign on and never gets seems to finish the startup … read more
Richard
Richard
Computer Specialist
47,063 satisfied customers
I have a gaming monitor and a gaming desktop pc we had it
I have a gaming monitor and a gaming desktop pc we had it working at Christmas my son download GTA played on it then turned it off come two days later all it say now is ( no hdmi input or no signal in… read more
Sheri
Sheri
Bachelor\u0027s Degree
569 satisfied customers
When I power on my background screen comes on and I hear a
When I power on my background screen comes on and I hear a video from an ad in the background but when I hit enter to bring up my login prompt I get nothing but a black screen. I have rebooted and sam… read more
Moses C
Moses C
Bsc
752 satisfied customers
I️ was just watching youtube and my computer was running
I️ was just watching youtube and my computer was running fine and everything. All of the sudden the screen goes black and all the lights on my computer turned off and I️ can't get the computer to turn… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I ran a virus scan with PC Matic and now it goes to the
I ran a virus scan with PC Matic and now it goes to the loading screen but will not boot up. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My new asus laptop has a blank screen no icons at all, i am
my new asus laptop has a blank screen no icons at all … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I bought a G-60 on 12/09/09, I have not used it in half a
I bought a G-60 on 12/09/09, I have not used it in half a year , when I used it last it worked just fine. I went to use it and I turned it on the key board lit up and you hear it want to start but the… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have an ASUS lap Top ( Q502LA-BBI5; Serial number : E8NOBC05310539
I have an ASUS lap Top ( Q502LA-BBI5; Serial number : E8NOBC05310539 ) that I purchased from Best Buy on 8/28/2014. My problem is that shut this computer down ( the normal way) but now I can not resta… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
i have a asus nootbook pc q200 that is not turning on. it
i have a asus nootbook pc q200 that is not turning on. it powers up but does not go to home screen to unlock computer… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Hello, Same question but for a Lenovo G580. It goes to
Hello, Same question but for a Lenovo G580. It goes to black screen. Tried Recovery from the one key recovery. When I hit enter though, it just goes back to black screen. Thoughts (please note I have … read more
Jacob Mylan
Jacob Mylan
Owner / Engineer
Associate Degree
134 satisfied customers
I have an asus zenbook and it told me it has to install updates.
I have an asus zenbook and it told me it has to install updates. After it installed I got a black screen with a loading circle saying failure configuring windows features reverting changes do not turn… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Asus Eee pc 1018p Ran out of battery power while in hibernate
Asus Eee pc 1018p Ran out of battery power while in hibernate mode .now pc turns on with the screen blank.Press on powerbutton to turn off .Power stays on with screen still blank.Can shut off when bat… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Yesterday, my laptop was working great. I closed it, not powered
Yesterday, my laptop was working great. I closed it, not powered off, to move to another room and when I opened it up, the screen was white. No amount of key combinations worked to get the picture bac… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
How recover from Asus EeePC 1000HE (N280) boot failure Using
How recover from Asus EeePC 1000HE (N280) boot failure ? Using WinXP - no Linux Bios update (v1002) over web was interrupted. Now when boot, Power & Wireless lights come on, disk access light blinks o… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I had to setup a new hard drive to my pc after the old one
I had to setup a new hard drive to my pc after the old one crashed. the system was working perfectly until i decided to do a few changes: i updated the bios to P4C800-E Deluxe BIOS 1023 from the asus … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x