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MSN updated Windows 10 and all my files disappeared. I have…

Customer Question
MSN updated Windows 10...

MSN updated Windows 10 and all my files disappeared. I have lost all my messages, contacts,etc. They were stored in the recommended area,

Technician's Assistant: What kind of computer do you have?

HP PC desktop

Technician's Assistant: Have you installed any updates recently?

Yes, MSN installed their latest update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am desperate to recover my Incredimail documents,

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
11/14/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 5 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 926
Experience: Server, networking, desktop questions welcome.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 5 months ago

Did the update just install now and on reboot your files disappeared?

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Customer reply replied 5 months ago
Okay
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 5 months ago

Please open Start Menu > Settings > Update & Security > Recover

Tell me if you see "Go back to an earlier build"?

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Customer reply replied 5 months ago
when l rebooted
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 5 months ago

Please open Start Menu > Settings > Update & Security > Recover

Tell me if you see "Go back to an earlier build"?

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Customer reply replied 5 months ago
I did a system restore, but an issue prevented it??
I have tried to restore system to earlier time,but the only time showing was 11/11/2017. This is when the update was done; all previous dates no longer
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 5 months ago

Do you have a " "Go back to an earlier build" option under Settings > Update & Security > Recover?

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Customer reply replied 5 months ago
Why do I need to pay $7, when I have already paid $48. I thought this was the only cost????
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