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I can not find my photos on this computer. H>P>PAVILLION…

Customer Question
I can not find...

I can not find my photos on this computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

H>P>PAVILLION Windows 8.1

Technician's Assistant: What's the brand/model of your computer?

HP protectsmart

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

2014 forgotten

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/14/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,790
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. When was your photos first missing on your computer?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Do you see any photo at all?

Was there any change recently to your computer that may have caused the missing photos issue?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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