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Why I am not to connect to my email account? I have been…

Customer Question
Why I am not...

Why I am not to connect to my email account?

Technician's Assistant: Have you tested the connections by doing a ping utility test?

Yes I have been trying to recover

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

My model is HP

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

None really just trying to regain my connection to my account

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/14/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,811
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago

******************

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Let me open the issue to an expert who can call you. Thanks.

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Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,130
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

When were you last able to access your email account?

Please let me know

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