Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had to reinstall juat about everything, but lost my

Customer Question
I had to reinstall...

I had to reinstall juat about everything, but lost my Microsoft 365 program. I just made a monthly payent. Can I reload the program?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Toshiba - Windows 10

Technician's Assistant: Have you installed any updates recently?

Not Microsoft updates

Submitted: 9 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/14/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,216
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. When did you purchase Microsoft Office 365 previously?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

It looks like you are not there. We can schedule another time.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My ex-husband and I have a joint MS Office 365 account.When
My ex-husband and I have a joint MS Office 365 account.When he decided to change the password, it disabled me from using Office 365.He has given me his user name, password, and product key for Office … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I keep downloading Office 365 to reinstall in my windows 7
I keep downloading Office 365 to reinstall in my windows 7 professional but I am not getting near all of it and now a lot of my files are missing. I am paying on a prescription for the office 365. d**… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I purchased and installed Office 365 11/30/2016..I pay
I purchased and installed Office 365 11/30/2016..I pay monthly for this service. My computer crashed and I had it repaired and everything was whipped off. How do I get my Office back? … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I have the microsoft office and I keep getting errors that
I have the microsoft office and I keep getting errors that won't let me open either the Excel program or the Word program … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,323 satisfied customers
I have been trying for two hours to reload Office 365 on my
I have been trying for two hours to reload Office 365 on my home computer which had to have Windows reloaded and every time I get to the download it cuts the internet out - i.e. I get a message that I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am a subscriber I pay monthly. I need to have the
Hi I am a subscriber I pay monthly. I need to have the Microsoft Office reloaded to my computer I had taken this to Best Buy and they somehow removed it. How do I reload. I need to type a report in Ex… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I reloaded Office 365 and now it cant find my id key. Im
I reloaded Office 365 and now it cant find my id key. Im running W 10. Can you help. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Using a PC and had problems booting up system a few days ago
using a PC and had problems booting up system a few days ago so have reloaded window10. now I find that I'm having problems restoring everything to how it was before. can you advise? … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I was forced to reset my pc computer, windows 8, and I lost
I was forced to reset my pc computer, windows 8, and I lost my Office 365 app. How do I restore it? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I reset my computer and it deleted all my games and video
I reset my computer and it deleted all my games and video programs and everything like Microsoft office. trying to see if I can reset it back to where it was 24 hours ago … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I recently had my subscription moved to an HP Pavilion
I recently had my subscription moved to an HP Pavilion laptop which I owned from 10/5/17 to 10/18/17. I returned the laptop to Staples for a refund and am now using this Toshiba laptop. I would like m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Dell Computer I am a annual payer of office 365 but I just
Dell Computer I am a annual payer of office 365 but I just lost the software when I had to have Microsoft reload my operating system windows 10 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I had to reformat my toshiba laptop and in the process I
I had to reformat my toshiba laptop and in the process I lost my ms office program. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I bought my ASUS computer some years back with MS10 and
I bought my ASUS computer some years back with MS10 and other MS programs loaded. A month ago my computer crashed losing MS10 and all the loaded programs. Can you reload MS Office on my computer. I al… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I had to recover my hard drive on my Dell laptop. It
I had to recover my hard drive on my Dell laptop. It reloaded the operating system that came when purchased Windows 8.1. I had a free update about 4 months after I purchased it. How can I get W10 back… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have a Lenovo computer and recently it would not "boot
Hi, I have a Lenovo computer and recently it would not "boot up." I had to reset it and then have it reload its programs. For some reason it did not reload my Excel and even though it saved my files I… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I had a failure with Windows 10, and it was removed and
I had a failure with Windows 10, and it was removed and Windows 7 loaded. The process wiped my program files which contained Office 2010. I need to reload these. What should I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am a Dragon 13 user, having progressed through previous versions.
I am a Dragon 13 user, having progressed through previous versions. I made the mistake of loading Windows 10 and everything has gone down hill ever since. Dictation is erratic, words are missing, and … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x