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It froze while I was gaming, and it seems the motherboard…

Customer Question
It froze while I...

It froze while I was gaming, and it seems the motherboard was fried, or something

Technician's Assistant: What kind of computer do you have?

It's a new build, about a week old, asrock ab350m motherboard with ryzen 5 cpu and GeForce 1070 GPU

Technician's Assistant: Have you installed any updates recently?

Apart from the GPU drivers and windows, not really

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing that I can think of

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
11/14/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 9 months ago
It happened about an hour ago, I'd say. The computer is unbootable, now.
Customer reply replied 9 months ago
I think I confused this service with Asus support.
Customer reply replied 9 months ago
Also, please tell me the offer for remote help was automated and that you did not willingly offered to remote connect to a non bootable device.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago

Yes it's automated. I would not of offered it.

Do you want to continue with support or cancel?

We are NOT Asus but do help.

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Customer reply replied 9 months ago
At this point, I don't want to make you lose any more time, I was intending on asking Asus for a replacement as the parts are still on the warranty.I guess I was carried upon and ended up here. Any chance I get the 5 bucks back even if I cancel like this?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 9 months ago

Yes, I will flag this for a refund. (it's more than 5)

Once I do this, I cannot reply.

Thanks and have a nice day

Refund Flagged

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Customer reply replied 9 months ago
Thanks, ***** ***** great day.
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