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My password for my hotmail account is not accepted.It was…

Customer Question
My password ***** my...

My password ***** my hotmail account is not accepted.It was changed 10/8/17, and I have had no problem until about 2 days ago.

Technician's Assistant: How long have you had this issue with your Hotmail account?

This is the second time, that is why it was changed.I will have no problem and then I will be asked to receive enter my password ***** it is not accepted.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Samsung notepro

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

It is about 2 years old

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I went to a Microsoft Store and that is where my new password ***** set

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/13/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the exact error or message?

Have you tried anything?

Does your computer have windows XP, Vista, or 7 or 8 or 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 8 months ago
No
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

I can help you here. Does your Samsung computer have windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/yb27mekr
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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