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Have an email with photos which came back undelivered due to…

Customer Question
Have an email with...

Have an email with photos which came back undelivered due to too big a file. Windows keeps trying to send it. Outbox says it is empty so how can I find and delete this email - am using up my monthly usage very fast. Help

Technician's Assistant: Just to clarify, what email service provider are you using?

Dodo.com.au

Technician's Assistant: What's the brand/model of your computer?

Dell Inspiron purchased 2009

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

2009. Have talked to Dodo who said to contact Windows Live Mail

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

After the first email with 7 photos was returned I tried sending another one with only 4 photos and it didn't work either. Last resort was email with only 1 photo which appears in my Sent box with no other dramas so I assume it went through!!!

Submitted: 8 months ago.Category: Computer
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Answered in 8 minutes by:
11/13/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,832
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's your email program, such as Windows Live Mail, Outlook, Thunderbird, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
windows Live Mail
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Thank you. Are you still receiving new email messages fine?

Does this issue still occur if you shut down / restart the computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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